Welcome to Curelo.

These Terms of Service (“Terms”) govern your access to and use of the Curelo platform, website, mobile applications, and related services (“Platform”), operated by CURIS HEALTHTECH PRIVATE LIMITED (“Curelo”, “we”, “our”, or “us”).

By accessing or using the Platform, you agree to comply with these Terms. If you do not agree with any part of these Terms, please do not use the Platform.

1. About Curelo

Curelo is a healthcare technology platform that helps users:

• Compare diagnostic test prices
• Book lab tests online
• Schedule home sample collection
• Access diagnostic reports
• Discover healthcare services and providers

Curelo acts as an aggregator and facilitator between users and independent diagnostic laboratories, healthcare providers, and service partners.

Curelo does not directly conduct medical tests unless specifically stated.

2. Eligibility

By using the Platform, you confirm that:

• You are at least 18 years of age, or using the Platform under the supervision of a parent or legal guardian
• The information provided by you is accurate and complete
• You are legally capable of entering into a binding agreement under applicable Indian laws

3. Services Offered

The Platform may provide services including but not limited to:

• Online booking of diagnostic tests
• Home sample collection scheduling
• Access to laboratory reports
• Health-related informational content
• Customer support and booking assistance
• Promotional offers and discounts

Service availability may vary depending on your location and partner network availability.

4. Diagnostic Partner Responsibility

All laboratory tests, reports, sample collection, and diagnostic services are conducted by independent third-party laboratories and healthcare partners.

Curelo:

• Does not guarantee medical outcomes
• Does not independently verify every report generated by partner labs
• Is not responsible for diagnostic interpretations or medical decisions made based on reports

Users are advised to consult qualified medical professionals for medical advice, diagnosis, or treatment.

5. Not Medical Advice

The information available on the Platform is intended for general informational and booking purposes only.

Nothing on the Platform should be considered:

• Medical advice
• Diagnosis
• Prescription
• Emergency healthcare guidance

In case of a medical emergency, immediately contact your doctor, nearest hospital, or emergency services.

6. User Account & Information

To access certain services, users may need to create an account.

You agree to:

• Provide accurate and updated information
• Maintain confidentiality of login credentials
• Accept responsibility for activities under your account

Curelo reserves the right to suspend or terminate accounts found to contain false, misleading, or fraudulent information.

7. Booking, Payments & Pricing

Users may book healthcare services through the Platform subject to availability.

Pricing

Prices displayed on the Platform may vary based on:

• City or service area
• Partner laboratory
• Home collection availability
• Promotional campaigns

Payments

Payments may be made through:

• UPI
• Debit/Credit Cards
• Net Banking
• Wallets
• Other approved payment methods

Curelo reserves the right to modify pricing without prior notice.

8. Cancellations & Refunds

Cancellation and refund eligibility may vary depending on:

• The type of test booked
• Time of cancellation
• Whether sample collection has already been completed

Refunds, if approved, will generally be processed within applicable banking timelines.

Certain promotional or discounted bookings may be non-refundable.

For refund-related assistance, users may contact Curelo customer support.

9. Home Sample Collection

Home sample collection services are subject to:

• Slot availability
• Serviceability in your area
• Partner staff availability

Users are expected to:

• Provide accurate address details
• Ensure availability during the scheduled slot
• Follow fasting or preparation instructions where applicable

Delays may occur due to traffic, weather, medical emergencies, or operational limitations.

10. Health Reports & Data

Diagnostic reports are generated and provided by partner laboratories.

Users understand that:

• Report timelines may vary
• Certain reports may require medical interpretation
• Test results can vary based on medical conditions and testing standards

Users should consult healthcare professionals before making medical decisions based on reports.

11. Diet Consultation

Once your health report is released, you're eligible for a free diet consultation, valid for 7 days.

12. Privacy & Data Protection

Curelo values your privacy and handles personal information responsibly.

By using the Platform, you consent to the collection and processing of information, including:

• Name
• Contact details
• Address
• Health-related booking information
• Diagnostic records where applicable

Your data may be shared with authorized healthcare and diagnostic partners solely for service fulfillment purposes.

For more details, please review our Privacy Policy.

13. Prohibited Activities

Users agree not to:

• Use the Platform for unlawful purposes
• Share false or misleading information
• Attempt unauthorized access to systems
• Interfere with Platform operations
• Upload harmful software or malicious code
• Misuse promotional offers or referral programs

Violation may result in suspension or legal action.

14. Intellectual Property

All content on the Platform, including:

• Logos
• Branding
• Text
• Design
• Graphics
• Software
• Website content

is the intellectual property of Curelo or its licensors and is protected under applicable laws.

Users may not reproduce, copy, or distribute content without written permission.

15. Third-Party Services & Links

The Platform may contain links to third-party websites or services.

Curelo is not responsible for:

• Third-party content
• External websites
• Partner policies
• Service interruptions caused by external providers

Users are advised to review third-party policies independently.

16. Limitation of Liability

To the maximum extent permitted by law, Curelo shall not be liable for:

• Medical outcomes
• Delays in services
• Technical interruptions
• Diagnostic inaccuracies by partner labs
• Indirect or consequential damages
• Loss of data or business

The Platform is provided on an “as available” and “as is” basis.

17. Suspension & Termination

Curelo reserves the right to suspend or terminate access to the Platform if:

• Terms are violated
• Fraudulent activity is detected
• Platform misuse occurs
• Legal or operational risks arise

18. Changes to Terms

Curelo may update these Terms periodically.

Updated versions will be posted on this page with the revised “Last Updated” date.

Continued use of the Platform after updates constitutes acceptance of the revised Terms.

19. Governing Law & Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising from the use of the Platform shall be subject to the jurisdiction of courts located in Delhi, India.

20. Contact Us

For any questions, support requests, or concerns regarding these Terms, users may contact:

Curelo

CURIS HEALTHTECH PRIVATE LIMITED

Website: https://curelohealth.com

Email: support@curelohealth.com

Customer Support: +91-9218102620

21. User Acknowledgement

By accessing or using the Curelo Platform, you acknowledge that you have read, understood, and agreed to these Terms of Service.