Question 1

How do I create an account on Curelo?

Accepted Answer

Creating an account on Curelo is quick and easy. Simply download the Curelo app or visit the website, enter your mobile number, and verify it using the OTP sent to your phone. Once verified, your account will be created, allowing you to book tests, manage appointments, and access your reports anytime.

Question 2

Can I book a test without creating an account?

Accepted Answer

No, you'll need to create a Curelo account to book a diagnostic test. Creating an account takes only a few moments and allows you to manage your bookings, track appointment status, access lab reports, receive updates, and enjoy a seamless experience across the Curelo app and website.

Question 3

What information is required to create a Curelo account?

Accepted Answer

To create a Curelo account, you only need a valid mobile number. Simply enter your number and verify it using the OTP sent to your phone. Once verified, your account is created, allowing you to book diagnostic tests, manage appointments, access reports, and receive important updates securely.

Question 4

Can I use the same mobile number for multiple bookings?

Accepted Answer

Yes, you can use the same mobile number for multiple bookings. A single Curelo account allows you to book diagnostic tests for yourself as well as your family members. Simply add the patient's details during the booking process, and you can manage all bookings, appointments, and reports from one account.

Question 5

How do I reset my Curelo account password?

Accepted Answer

If you log in to Curelo using your mobile number and OTP, you don't need to reset a password. Simply enter your registered mobile number and verify it with the OTP to access your account. If you're facing login issues, contact the Curelo customer support team for assistance.

Question 6

What should I do if I forget my password?

Accepted Answer

What should I do if I forget my password?

If you sign in to Curelo using your mobile number and OTP, there's no password to remember. Simply enter your registered mobile number and verify it with the OTP to log in. If you're unable to receive the OTP or access your account, please contact the Curelo customer support team for help.

Question 7

How can I change my account password?

Accepted Answer

If you use your mobile number and OTP to log in to Curelo, there is no account password to change. Simply sign in using the OTP sent to your registered mobile number each time. If you experience any login issues or need help accessing your account, please contact the Curelo customer support team.

Question 8

Can I log in using my mobile number and OTP?

Accepted Answer

Yes, you can log in to your Curelo account using your registered mobile number and a one-time password (OTP). Simply enter your mobile number, verify the OTP sent to your phone, and you'll be securely logged in. This password-free login method is quick, convenient, and helps keep your account secure.

Question 9

How do I delete or deactivate my account?

Accepted Answer

If you wish to delete or deactivate your Curelo account, please contact the Curelo customer support team with your registered mobile number. Our team will verify your request and guide you through the account deletion or deactivation process in accordance with Curelo's privacy and data retention policies.

Question 10

Is my personal information secure on Curelo?

Accepted Answer

Yes, your personal information is kept secure on Curelo. We use industry-standard security measures to protect your personal details, medical information, and test reports from unauthorized access. Your data is handled with strict confidentiality and is only used to provide and improve our diagnostic services in accordance with applicable privacy standards.

Question 11

How can I cancel my diagnostic test booking on Curelo?

Accepted Answer

You can cancel your diagnostic test booking by contacting the Curelo customer support team as soon as possible. Cancellation requests are subject to the partner lab's cancellation policy and the status of your appointment. If eligible, our team will guide you through the cancellation process and any applicable refund, if available.

Question 12

Will I receive a refund if I cancel my booking?

Accepted Answer

Refund eligibility depends on the partner lab's cancellation policy and the status of your booking. If your cancellation qualifies for a refund, it will be processed through the original payment method within the applicable timeline. For assistance, you can contact the Curelo customer support team, who will help you with the refund process.

Question 13

How long does it take to process a refund?

Accepted Answer

If your booking is eligible for a refund, it is typically processed within 5–7 business days after the cancellation is approved. The exact timeline may vary depending on your payment method and bank. If you haven't received your refund after this period, please contact the Curelo customer support team for assistance.

Question 14

Can I reschedule my test instead of cancelling it?

Accepted Answer

Yes, in many cases you can reschedule your diagnostic test instead of cancelling it, subject to the partner lab's availability and rescheduling policy. Simply contact the Curelo customer support team as early as possible, and we'll help you choose a new date and time that works best for you.

Question 15

Will there be any cancellation charges?

Accepted Answer

Cancellation charges, if any, depend on the partner lab's cancellation policy and the timing of your cancellation. Some bookings may be cancelled free of charge, while others may incur a fee if cancelled after a certain time or once the sample collection has been scheduled. Please contact Curelo customer support for specific details about your booking.

Question 16

What should I do if my payment is deducted but the booking is not confirmed?

Accepted Answer

If your payment has been deducted but your booking is not confirmed, don't worry. Contact the Curelo customer support team with your payment and booking details. We'll verify the transaction, confirm your booking if possible, or initiate a refund if the booking could not be completed.

Question 17

How can I check the status of my refund request?

Accepted Answer

You can check the status of your refund request by contacting the Curelo customer support team. Our team will provide an update on your refund and inform you about the expected processing timeline. If your refund has already been processed, we'll also help you with the transaction details if needed.

Question 18

What are the benefits of regular preventive health checkups?

Accepted Answer

Regular preventive health checkups help detect potential health problems before symptoms appear, making early treatment more effective. They can identify conditions such as diabetes, high blood pressure, thyroid disorders, and high cholesterol at an early stage. Routine screenings also help you monitor your overall health, reduce the risk of complications, and make informed lifestyle choices for long-term well-being.

Question 19

Which tests are included in a full body checkup?

Accepted Answer

A full body checkup typically includes tests to assess your overall health, such as a Complete Blood Count (CBC), blood sugar, lipid profile, liver function, kidney function, thyroid function, urine analysis, and other essential health markers. The exact tests may vary depending on the package you choose, with some comprehensive packages also including vitamin, heart health, and diabetes-related tests.

Question 20

At what age should I start getting regular health screenings?

Accepted Answer

It's recommended to start regular health screenings from your 20s, with the type and frequency depending on your age, lifestyle, family history, and overall health. Adults should have routine checkups for blood pressure, blood sugar, cholesterol, and other key health markers. As you get older or have specific risk factors, your doctor may recommend more comprehensive screenings.

Question 21

What are the most important health tests everyone should get annually?

Accepted Answer

The most important annual health tests include a Complete Blood Count (CBC), blood sugar (fasting or HbA1c), lipid profile, liver function test (LFT), kidney function test (KFT), thyroid function test (TSH), urine routine examination, and blood pressure monitoring. Depending on your age, gender, family history, and health risks, your doctor may also recommend vitamin, heart health, or cancer screening tests.

Question 22

Why are preventive health checkups important?

Accepted Answer

Preventive health checkups are important because they help detect health problems before symptoms appear, allowing for early treatment and better outcomes. Regular screenings can identify conditions such as diabetes, high blood pressure, thyroid disorders, and high cholesterol early. They also help monitor your overall health, reduce the risk of complications, and encourage healthier lifestyle choices for long-term well-being.

Question 23

Can a full-body checkup help detect diseases early?

Accepted Answer

Yes, a full-body checkup can help detect many health conditions at an early stage, often before symptoms develop. It can identify issues such as diabetes, high cholesterol, thyroid disorders, liver and kidney problems, anemia, and certain vitamin deficiencies. Early detection allows timely treatment, helps prevent complications, and supports better long-term health outcomes.

Question 24

Which blood tests can detect vitamin deficiencies?

Accepted Answer

Blood tests that can detect vitamin deficiencies include Vitamin D (25-Hydroxy Vitamin D) and Vitamin B12 tests, which are the most commonly recommended. Depending on your symptoms, your doctor may also advise tests for Folate (Vitamin B9) and other nutritional markers. These tests help identify deficiencies early so they can be treated with appropriate dietary changes or supplements.

Question 25

How do I know if I need a vitamin D or B12 test?

Accepted Answer

You may need a Vitamin D or Vitamin B12 test if you're experiencing symptoms such as persistent fatigue, muscle weakness, bone pain, numbness or tingling in the hands and feet, frequent illness, difficulty concentrating, or unexplained weakness. Your doctor may also recommend these tests based on your diet, age, medical history, or risk factors to confirm a deficiency and guide appropriate treatment.

Question 26

What is Dr. Curelo?

Accepted Answer

Dr. Curelo is Curelo's AI-powered health assistant designed to make healthcare simpler and more accessible. It can help you understand your symptoms, suggest relevant diagnostic tests, explain lab reports in easy-to-understand language, read prescriptions, answer health-related questions, and assist with test bookings—all through a quick, user-friendly chat experience, available 24/7.

Question 27

Is Dr. Curelo available 24/7?

Accepted Answer

Yes, Dr. Curelo is available 24/7, so you can get health guidance whenever you need it. Whether you want to check your symptoms, understand a lab report, get test recommendations, read a prescription, or book a diagnostic test, Dr. Curelo is always available to assist you through the Curelo app and website.

Question 28

Can Dr. Curelo answer my health-related questions?

Accepted Answer

Yes, Dr. Curelo can answer a wide range of general health-related questions. It can help you understand symptoms, provide information about medical conditions, explain diagnostic tests and lab reports, offer preventive health guidance, and suggest relevant tests based on your symptoms. However, it is not a substitute for a doctor's diagnosis or medical treatment.

Question 29

Can Dr. Curelo help me understand my symptoms?

Accepted Answer

Yes, Dr. Curelo can help you understand your symptoms by asking relevant questions and providing possible health insights based on the information you share. It can also suggest appropriate diagnostic tests that may help identify the underlying cause. However, it is intended for informational guidance and does not replace a consultation with a qualified doctor.

Question 30

Is my conversation with Dr. Curelo secure and private?

Accepted Answer

Yes, your conversations with Dr. Curelo are kept secure and private. We use industry-standard security measures to protect your personal information and health-related data. Your conversations are handled confidentially and are used only to provide and improve your experience, in accordance with applicable privacy and data protection standards.

Question 31

Can Dr. Curelo help me book lab tests online?

Accepted Answer

Yes, Dr. Curelo can help you book lab tests online. Based on your symptoms or health concerns, it can suggest relevant diagnostic tests, help you compare available options, and guide you through the booking process. You can also schedule a home sample collection and manage your test bookings seamlessly through the Curelo app or website.

Question 32

What types of health queries can Dr. Curelo answer?

Accepted Answer

Dr. Curelo can answer a wide range of general health queries, including questions about symptoms, common medical conditions, diagnostic tests, preventive health, lab reports, prescriptions, and wellness. It can also suggest relevant tests based on your symptoms and help with test bookings. However, it does not replace professional medical advice, diagnosis, or treatment from a qualified doctor.

Question 33

Is Dr. Curelo free to use?

Accepted Answer

Yes, Dr. Curelo is free to use. You can access its AI-powered features at no additional cost to ask general health questions, understand symptoms, get test recommendations, interpret lab reports, read prescriptions, and receive guidance on booking diagnostic tests through the Curelo app or website.

Question 34

What is a diet consultation?

Accepted Answer

A diet consultation is a personalized session with a qualified nutrition expert who helps you understand your dietary needs and create a suitable nutrition plan. During the consultation, your eating habits, lifestyle, health goals, and medical history are considered to provide guidance on balanced meals, healthy choices, weight management, and overall wellness.

Question 35

How can I book a diet consultation on Curelo?

Accepted Answer

You can book a diet consultation on Curelo through the app or website. Simply choose the diet consultation service, select a convenient date and time, provide the required details, and confirm your booking. You can then connect with a qualified nutrition expert for personalized guidance based on your health goals and dietary needs.

Question 36

Who should book a diet consultation?

Accepted Answer

A diet consultation is beneficial for anyone looking to improve their nutrition and overall health. It can help people managing weight goals, lifestyle-related conditions, nutritional deficiencies, fitness goals, or specific dietary needs. Individuals with diabetes, thyroid concerns, digestive issues, or those wanting a balanced eating plan can also benefit from personalized guidance from a nutrition expert.

Question 37

Can I get a personalized diet plan through Curelo?

Accepted Answer

Yes, you can get a personalized diet plan through Curelo. A qualified nutrition expert will understand your health goals, lifestyle, food preferences, and nutritional requirements to create a plan tailored to your needs. The guidance can help you make healthier food choices, manage specific health concerns, and support your overall wellness journey.

Question 38

Can Curelo's diet consultation help with weight loss?

Accepted Answer

Yes, Curelo's diet consultation can help support your weight loss goals with personalized nutrition guidance. A qualified nutrition expert can assess your lifestyle, eating habits, health goals, and nutritional needs to create a suitable diet plan. The consultation focuses on healthy food choices, sustainable habits, and a balanced approach to managing weight effectively.

Question 39

Does Curelo provide diet plans for diabetes, PCOS, thyroid, and hypertension?

Accepted Answer

Yes, Curelo can provide personalized diet guidance for health conditions such as diabetes, PCOS, thyroid concerns, and hypertension. A qualified nutrition expert considers your health condition, lifestyle, food preferences, and goals to create a suitable nutrition plan. The diet plan focuses on making healthier choices and supporting better health management alongside medical advice.

Question 40

What are Curelo Smart AI Reports?

Accepted Answer

Curelo Smart AI Reports help you understand your lab reports in a simple and easy-to-follow way. Using AI-powered insights, they explain important health markers, highlight values that may need attention, and provide a clearer understanding of your results. This helps you track your health better and discuss your reports more effectively with your doctor.

Question 41

How can Curelo Smart AI Reports help me understand my lab results?

Accepted Answer

Curelo Smart AI Reports help you understand your lab results by explaining complex medical terms and health markers in simple language. They highlight important findings, provide insights into your report values, and help you better understand what your results may indicate. This makes it easier to track your health and have informed conversations with your doctor.

Question 42

Can Curelo Smart AI Reports provide personalized health insights?

Accepted Answer

Yes, Curelo Smart AI Reports can provide personalized health insights based on your lab report values. They help explain your results, highlight key health markers, and provide easy-to-understand information tailored to your report. These insights can help you monitor your health better and make informed decisions while discussing your results with your doctor.

Question 43

How do I access my Smart AI Reports on Curelo?

Accepted Answer

You can access your Curelo Smart AI Reports through the Curelo app after your lab reports are generated. Simply log in to your account, go to the reports section, and select your completed test report to view the AI-powered insights and simplified explanations. Curelo allows you to access your digital reports and understand key health information in one place.

Question 44

Can I schedule a home sample collection while booking?

Accepted Answer

Yes, you can schedule a home sample collection while booking your diagnostic test on Curelo, where the service is available. Simply select the home collection option, choose your preferred date and time slot, and complete your booking. A trained phlebotomist will visit your location to collect the sample safely and conveniently.

Question 45

Is home sample collection available for all tests?

Accepted Answer

Home sample collection is available for many diagnostic tests on Curelo, but not all tests are eligible. Availability depends on the type of test, the diagnostic lab, and your location. You can check the home collection option while booking, or contact Curelo support to confirm whether your selected test qualifies.

Question 46

How does home sample collection work on Curelo?

Accepted Answer

Curelo makes home sample collection simple and hassle-free. Just book your test online or through the app, choose your preferred date and time, and a trained phlebotomist will visit your home to collect the sample safely. The sample is sent to a certified lab for testing, and your digital reports are delivered online, making the entire process convenient and stress-free.

Question 47

Can I choose my preferred time slot for sample collection?

Accepted Answer

Yes. When booking a diagnostic test through Curelo, you can select your preferred date and time slot for home sample collection based on availability. A trained phlebotomist will visit your location at the scheduled time to collect the sample safely and conveniently, helping you avoid unnecessary waiting and making the testing process more flexible.

Question 48

Do I need to prepare before the sample collection visit?

Accepted Answer

Preparation depends on the test you've booked. Some tests, such as fasting blood sugar or lipid profile, may require fasting for 8–12 hours, while others need no special preparation. Curelo provides all necessary pre-test instructions at the time of booking, so you know exactly how to prepare before the sample collection visit.

Question 49

Will a trained phlebotomist collect my sample at home?

Accepted Answer

Yes. Your sample will be collected by a trained and experienced phlebotomist following strict hygiene and safety protocols. They use sterile, single-use equipment to ensure a safe and comfortable collection process. Once collected, your sample is securely transported to a certified lab for accurate testing and timely report delivery.

Question 50

Is there any extra charge for home sample collection?

Accepted Answer

Home sample collection charges may vary depending on the test, lab, and your location. Many diagnostic tests on Curelo include free home sample collection, while some may have a nominal convenience fee. Any applicable charges are clearly displayed during the booking process, so you'll know the total cost before confirming your appointment.

Question 51

How long does the sample collection process take?

Accepted Answer

The home sample collection process usually takes 10–15 minutes, depending on the tests you've booked. A trained phlebotomist will arrive at your selected time, verify your details, collect the required samples safely and hygienically, and ensure everything is completed with minimal discomfort. The process is quick, convenient, and designed to fit seamlessly into your daily routine.

Question 52

When will I receive my test reports?

Accepted Answer

You will receive your test reports within the turnaround time (TAT) specified for your booked test or health package. Most reports are available within 24–48 hours, while some specialized tests may take longer. Once ready, your reports will be shared digitally through the Curelo app or via your registered contact details for easy access.

Question 53

How can I download my reports online?

Accepted Answer

You can easily download your reports from the Curelo app or the link shared with you once your results are ready. Simply log in using your registered mobile number, go to your bookings or reports section, and download the report in PDF format. Your digital reports are secure, easy to access, and available anytime you need them.

Question 54

Will I be notified once my report is ready?

Accepted Answer

Yes. Once your test report is ready, you'll receive a notification on your registered mobile number and/or email. You can also access and download your report anytime through the Curelo app. This ensures you stay updated and can view your results quickly without needing to visit the diagnostic lab.

Question 55

Can I access all my reports from one place on Curelo?

Accepted Answer

Yes. Curelo stores all your completed test reports in one secure place, making them easy to access whenever you need them. Simply log in to the Curelo app using your registered mobile number, visit the Reports section, and view or download your previous and latest reports anytime. This helps you track your health records conveniently over time.

Question 56

Are my test reports secure and confidential?

Accepted Answer

Yes. Your test reports are kept secure and confidential on Curelo. They are accessible only through your registered account, ensuring your personal health information remains protected. Curelo follows strict privacy and data security practices, so you can safely view, download, and manage your reports with confidence.

Question 57

Can I share my reports directly with my doctor?

Accepted Answer

Yes. You can easily share your test reports with your doctor by downloading the PDF report from the Curelo app or using the secure report link, if available. This makes it simple for your doctor to review your results, provide timely medical advice, and recommend the next steps without needing a physical copy.

Question 58

What should I do if I cannot find my report?

Accepted Answer

If you can't find your report, first check the Reports section in the Curelo app and ensure you're logged in with the registered mobile number used for booking. If the report is still unavailable or delayed beyond the expected turnaround time, contact Curelo's customer support for assistance. The team will help you locate or resend your report as quickly as possible.

Question 59

How long will my reports remain available online?

Accepted Answer

Your reports will remain securely available online in your Curelo account, so you can access them anytime you need. There's no need to worry about losing paper copies or searching through old files. Simply log in to the app or website to view, download, or share your reports with your doctor whenever required.

Question 60

Is home sample collection safe and hygienic?

Accepted Answer

Yes, home sample collection is safe and hygienic. Curelo partners with trusted, certified labs that follow strict safety and hygiene protocols. Trained phlebotomists use sterile, single-use needles and collection kits, wear protective equipment, and follow proper sanitization practices to ensure a safe, comfortable, and reliable sample collection experience at your doorstep.

Question 61

Can I book a home sample collection for my parents or family members?

Accepted Answer

Yes, you can easily book a home sample collection for your parents, spouse, children, or other family members through Curelo. Simply enter their details while booking, choose a convenient date and time, and a trained phlebotomist will visit the selected address to collect the sample safely and hygienically.

Question 62

Do I need to fast before a blood test at home?

Accepted Answer

It depends on the test you've booked. Some blood tests, such as fasting blood sugar and lipid profile, require 8–12 hours of fasting, while many others do not. If fasting is needed, you'll be informed at the time of booking. You can also check the test instructions or consult your doctor before your home sample collection.

Question 63

How long does a home sample collection visit take?

Accepted Answer

A home sample collection visit usually takes 15–30 minutes, depending on the number of tests and samples required. The actual blood collection typically takes only a few minutes. Our trained phlebotomist will arrive at your scheduled time, verify your details, collect the sample safely, and ensure a smooth, hassle-free experience.

Question 64

Can I download my lab reports multiple times?

Accepted Answer

Yes, you can download your lab reports as many times as you need. Once your reports are available in your Curelo account, you can view, download, or share them anytime. This makes it easy to keep a digital copy for your records or send your reports to your doctor whenever required.

FAQs