At Curelo, we are committed to providing a seamless and reliable diagnostic testing experience. We understand that plans may change, and there may be situations where you need to cancel a booking or request a refund. This Cancellation & Refund Policy outlines the terms and conditions governing cancellations and refunds for services booked through Curelo.

By booking a service with Curelo, you agree to the terms mentioned in this policy.

Cancellation Policy

Cancellation Before Sample Collection

Customers may cancel their booking at any time before the scheduled sample collection without any cancellation charges. To initiate a cancellation, please contact our support team through the contact details provided below.

Cancellation After Sample Collection

Once a sample has been collected, cancellation requests cannot be accepted. This is because the diagnostic process, including sample handling, transportation, and laboratory testing, may have already commenced, resulting in costs that cannot be recovered.

Refund Policy

Refunds may be considered under specific circumstances, subject to review and approval by Curelo.

Eligible Refund Scenarios

A refund may be processed in the following cases:

• Delay in report delivery beyond the committed Turnaround Time (TAT).
• Service-related issues attributable to Curelo.
• Duplicate or incorrect payments were made during the booking process.
• Cancellation of the booking before sample collection.

Depending on the nature of the issue, Curelo may offer a full refund or a partial refund at its discretion.

Non-Refundable Scenarios

Refund requests will not be approved in the following situations:

• The sample has already been collected, and laboratory processing has begun.
• The diagnostic report has been generated and delivered within the committed TAT.
• The refund request is submitted more than 15 days after sample collection.
• Incorrect information provided by the customer results in service disruption or delays.

How to Request a Refund

If you believe you are eligible for a refund, please contact our customer support team with the following details:

• Booking ID or Order Number
• Registered Mobile Number
• Registered Email Address
• Reason for the refund request

You can reach us through:

Phone: +91 9218102620

Email: info@curelohealth.com

Our team will review the request and communicate the outcome within a reasonable timeframe.

Refund Processing Timeline

Once a refund request has been approved, the refund amount will be processed to the original payment method used at the time of booking.

Please allow 10–15 business days for the refunded amount to reflect in your account. The actual processing time may vary depending on your bank, payment gateway, or financial institution.

Important Definitions

Sample Collection

Sample collection refers to the stage at which a blood, urine, or any other diagnostic specimen is collected from the customer for testing.

Turnaround Time (TAT)

Turnaround Time (TAT) refers to the estimated time communicated by Curelo for processing the sample and delivering the diagnostic report.

Changes to This Policy

Curelo reserves the right to modify, update, or revise this Cancellation & Refund Policy at any time without prior notice. Any changes will be effective immediately upon publication on this website. Customers are encouraged to review this page periodically for updates.

Contact Us

If you have any questions regarding cancellations, refunds, or any aspect of this policy, please contact us:

Curelo Health

📞 +91 9218102620

📧 info@curelohealth.com

We are committed to resolving customer concerns fairly and transparently.